In this session, you will learn all about the importance and application of reflective listening and motivational communication techniques and practice to improve and refine it in real life to improve your ability to help another person to change.

What are the objectives of session 6?

  • To highlight the importance of communication in a helping relationship
  • To explain the techniques of reflective listening
  • To learn how to motivate someone else through communication
  • To apply the continuum of readiness technique
  • To evaluate your reflective listening skills
  • To practice reflective listening and motivational conversation techniques in real life

Communication is important; use it well!

The importance of effective communication in any relationship, but especially a helping relationship, can never be overemphasized. Although we take communication for granted and rarely give it a second thought, we often end up saying something, the other person hears something else, and misunderstanding, frustration, and conflicts ensue with negative effects on the positive change that we have been working toward.

Fortunately, to communicate more clearly and effectively is a skill that can be learned. It is about more than merely exchanging information. It is also about understanding the emotions and intentions behind the information. How to listen reflectively. How to empower a person so that they feel motivated to change. And how to use the resulting deeper connection to improve decision-making and problem-solving. It is about understanding yourself as much as you understand your partner, family member, or friend; clearing your perceptual barriers and biases before you can meaningfully engage.

Communication in a helping relationship is mostly about listening to and motivating the other person. So often, mental health problems are associated with a heightened sensitivity to criticism and condescension and a fragile self-esteem. There may also be inherent feelings of anger, resentment, and frustration present that others have to navigate in effective communication.

Next, we look at the art of reflective listening.