Frequently Asked Questions

Self help modules

Why can't I do the sessions in a different order?

Scientific research backs our experience that the effect of self help programs is maximized by following a defined order. That way, the modules help you to build up your knowledge and skills. Furthermore, it is important not to rush through a program, but to take your time. Most of our modules are designed to be offered over an eight week period. This allows you to practice in “real life” with what you learn online.

Why can't I start with the next session?

To be able to advance to the next session, you must first study all topics of the current session. You will have to mark each topic as “Complete” to be able to progress. You will also have to complete Assignments and Exercises to progress.

Can I view previous sessions?

Yes, absolutely! And you can also review previous exercises.

Can I repeat an exercise?

Yes, as long as you have access to the module, you will be able to repeat and review your exercises. If you decide to repeat your exercise, your new answers will overwrite your previous answers.

Privacy

How about this thing called privacy?

Excellent and very important question. We are committed to your privacy. Read all about our privacy policy here. And while you’re at it, also carefully review our terms of use.

What happens if I forget my user name?

No problem! Your email address is your user name.

What about if I forget my password?

We’re prepared for that! Here’s the link.

I lost access to my email account.

This is a very serious issue. Your email address is the only way we can reach you, so if you no longer have access to your email address, there is no way for us to communicate with you – e.g. to send a new password. Or for that matter, to know whether you are really you. Send us a message so we can temporarily block your account and work with you to try to solve this situation.

Code of Conduct

What is the HON Code?

The HONcode is the code of conduct of the Health On the Net Foundation and is applied for voluntary health/medical websites. It was initiated in 1995 and has since grown to become the most widely used and best trusted ethical code for health/medical websites.

Authoritative

Any medical or health advice provided and hosted on this site will only be given by medically trained and qualified professionals unless a clear statement is made that a piece of advice offered is from a non-medically qualified individual or organisation. Our blog posts are written by journalists and reviewed by the Editor. Our Editor is Michiel Bosman MD PhD, who is a licensed Psychiatrist in the Netherlands.

Complementarity

The information provided on this site is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her existing physician.

The Open Forest website is medical in nature and thus, may include health or medical information. This content is posted for informational and educational purposes only. Open Forest in no way engages in the practice of medicine and does not render medical advice.

Privacy

Confidentiality of data relating to individual patients and visitors to a medical/health Web site, including their identity, is respected by this Web site. The Web site owners undertake to honor or exceed the legal requirements of medical/health information privacy that apply in the country and state where the Web site and mirror sites are located.
You can (and should!) review our Privacy Policy.

Attribution

Where appropriate, information contained on this site will be supported by clear references to source data and, where possible, have specific HTML links to that data. The date when a clinical page was last modified will be clearly displayed.

Justifiability

Any claims relating to the benefits/performance of a specific treatment, commercial product or service will be supported by appropriate, balanced evidence in the manner outlined above in the Attribution principle.

Transparency

The designers of this Web site will seek to provide information in the clearest possible manner and provide contact addresses for visitors that seek further information or support. You can reach us via our contact form. We also provide our phone number and street address. Did we tell you we love to receive real, old fashioned postcards?

Financial disclosure

Funding for this website is provided by members’ subscription fees for the self help modules.

Advertising policy

This website does not accept advertisements.

Are you HON Code certified?

Being a brand new kid on the block, we are in the process of applying for HONcode certification. As long as we are not certified, we are not allowed to say we follow the HONcode. Let’s just say we will proudly announce we follow the HONcode once we are through the certification process. For now we can claim that we do follow all individual HONcode principles.

Other questions

What if my question is not answered by the answers to your frequently asked questions?

Go ahead and send us a message!

You can reach us via our web form (preferred), phone (friendly automated voicemail system), or snail mail (very old fashioned and very much appreciated!).

Did we mention we love postcards? You know, the old-fashioned, paper version? With fancy colors, stamps and all?

What if I have a question that is not related to the Open Forest self help modules?

Feel free to reach us via our contact page. We’re busy building this beautiful self help eco-system, but we keep a keen eye on our inbox, especially for you and your feedback. Together we are building an amazing platform!